Frequently Asked Questions (FAQ) 

General Questions

Q: What is PERO?
A: Pero is a clothing brand inspired by timeless style, quality craftsmanship, and personal heritage. Named after my grandmother, Pesya Rochel, Pero represents resilience, elegance, and authenticity.

Q: What makes PERO unique?
A: PERO is more than just fashion—it’s a story woven into every piece. Our designs focus on high-quality materials, thoughtful craftsmanship, and a connection to culture and legacy.

Q: Where is PERO based?
A: Pero is proudly based in New York, but we offer shipping to various locations worldwide.

Orders & Shipping

Q: Where can I purchase PERO products?
A: You can shop Pero exclusively on our official website, and through select retail partners, (See "Stores" page.)

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping rates and delivery times vary by location. Please check our shipping policy for more details.

Q: How long does it take to receive my order?
A: Orders typically ship within 1-2 business days. Delivery time depends on your location and the selected shipping method. You will receive a tracking number once your order has been dispatched.

Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns and exchanges on non final-sale items within 10 days of purchase, provided the items are unworn, unwashed, and in their original packaging. Please visit our Returns page for more details.

Q: How do I initiate a return or exchange?
A: To start a return or exchange, please contact our customer service team at peronewyork@gmail.com with your order number and reason for the return.

Q: Do you offer refunds?
A: Yes, refunds are processed once the returned item is received and inspected. Refunds will be issued to the original payment method within 7 business days.

Product & Sizing

Q: How do I find my size?
A: You can refer to our detailed size guide available on each product page. If you need further assistance, feel free to contact us.

Q: What materials do you use?
A: We use high-quality fabrics carefully selected for comfort, durability, and style. Each product description includes details about the materials used.

Q: How should I care for my PERO clothing?
A: We recommend following the care instructions on the product label to ensure longevity. Generally, washing in cold water and air-drying will help maintain fabric quality.

Contact & Support

Q: How can I contact customer support?
A: You can reach us at peronewyork@gmail.com, or through our Contact Us page. Our team is happy to assist you!

Q: How can I stay updated on new collections and offers?
A: Follow us on social media @PERONEWYORK and sign up for our newsletter to stay informed about new releases, special promotions, and exclusive content.