Returns Policy
At PERO, we want you to love your purchase! If for any reason you’re not completely satisfied, we’re happy to offer returns under the following guidelines.
Return Eligibility
- Return labels must be scanned by the carrier within 10 days of the delivery date.
- Items must be unused, unworn, and in their original condition with tags attached.
- Only full priced items are eligible for refund. Items purchased with an influencer code of 15% or less are also eligible for refund.
- Sale items are returnable for store credit only. Items discounted 50% or more are considered final sale and cannot be returned or exchanged.
- Gift cards are non-returnable.
Order Cancellations
- Orders can only be cancelled if they have not already been shipped.
- All cancelled orders will have a 5% restocking fee, no exceptions.
How to Initiate a Return
While our returns portal is being set up, please email us at peronewyork@gmail.com to request a return label or for any return-related inquiries.
Refunds & Processing
- Once we receive and inspect your return, we’ll process your refund/credit within 5 business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable.
- Return label cost is $8, and will be deducted from your refund.
- International orders are responsible for their own return shipping.
Exchanges
If you need a different size or item, we recommend returning your original purchase and placing a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at Peronewyork@gmail.com within 10 days so we can make it right.
For any questions, feel free to reach out to us via email. We appreciate your support and look forward to helping you!