Returns Policy

At PERO, we want you to love your purchase! If for any reason you’re not completely satisfied, we’re happy to offer returns under the following guidelines.

Return Eligibility

• Return labels must be scanned by the carrier within 10 days of the delivery date.
• Items must be unused, unworn, and in their original condition with tags attached.
• Final sale items and gift cards are non-returnable.

How to Initiate a Return

While our returns portal is being set up, please email us at peronewyork@gmail.com to request a return label or for any return-related inquiries.

Refunds & Processing

• Once we receive and inspect your return, we’ll process your refund within 5 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable.
• Return label cost is $8, and will be deducted from your refund.
• International orders are responsible for their own return shipping.

Exchanges

If you need a different size or item, we recommend returning your original purchase and placing a new order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at Peronewyork@gmail.com within 10 days so we can make it right.

For any questions, feel free to reach out to us via email. We appreciate your support and look forward to helping you!